Retail Vector Advantage
We at Retail Vector have “Quality and Accuracy” as focal points of our business. We ensure that our data is accurate and actionable and that it is gathered and validated by the most talented, skilled, and highly trained people in the industry.
Our Mystery Shoppers – Best in the Industry
Mystery Shoppers are the core of our services. We are very diligent about screening and evaluating the shoppers, as a result we have high quality shoppers on board across the country. Each shopper has a detailed comprehensive profile having demographic details, past ratings etc. We keep updating the shopping experience of each shopper based on the shopper ratings of past shops performed. .
Highly Trained Shoppers
Our mystery shoppers are highly trained and tested once they register with us. Apart from that each shopper is trained and certified on specific shops when a shop is assigned to him or her. Our shoppers will know exactly what to look and listen for, and we will ensure that all of your employees/locations are evaluated objectively and accurately.
Effective Engagement with Shoppers
Many mystery shopping companies subcontract the shop scheduling process and even the quality editing process out to businesses that offer mystery shop support services. We never use sub-contractors. Our dedicated staff of in-house schedulers and editors speak one-on-one with our shoppers before they perform a shop; this ensures that the shoppers fully understand specific requirements and receive continual coaching and recognition to better produce actionable feedback for you.
Extensive Details of Key Areas
We understand that unique aspects of a visit cannot be captured with survey questions alone. So the shoppers are asked to mention extensive details in some part of questionnaire. It also serves as an important quality control measure because it supports the scoring with very specific behaviors and actual quotes from the interaction.
Quality Editing
We scrutinize every score and every word which our shoppers provide. Dates, times, receipts are all checked for validity. Follow-up interviews are conducted with our shoppers to make sure that all information in their reports is correct. If any item does not adhere to our strict internal guidelines, the report is not accepted.. Our clients can be confident that each and every mystery shop, retail audit or telephone shop will be performed to their exact standards, and we guarantee products that produce actionable and reliable data.
Sound Processes and Checks
We place limits on how many times a mystery shopper can visit the same location or client in a given month, year or period. A shopper is not allowed to perform the same shop to maintain anonymity, which ultimately increases the quality of our mystery shop services.
+91 - 9611128711
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